tag:www.ports.systems,2005:/historyPorts Group Status - Incident History2024-03-29T01:06:25+01:00Ports Grouptag:www.ports.systems,2005:Incident/198759212024-02-08T02:00:56+01:002024-02-08T02:00:56+01:00Scheduled maintenance Abion Core<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:57</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:www.ports.systems,2005:Incident/198363862024-01-26T15:00:20+01:002024-01-26T15:00:20+01:00Issues with Abion Core (former ports.management).<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:36</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>10:36</var> CET</small><br><strong>Investigating</strong> - Currently we have some issues with Abion Core (former ports.management).<br /><br />We are investigating the issue, and trying to resolve it as soon as possible.</p>tag:www.ports.systems,2005:Incident/193666572023-12-26T05:00:06+01:002023-12-26T05:00:06+01:00Network infrastructure<p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>05:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>23:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:01</var> CET</small><br><strong>Scheduled</strong> - We will perform maintenance and upgrade of core infrastructure.<br />We expect shorter disturbances during this time.</p>tag:www.ports.systems,2005:Incident/187539282023-10-11T16:56:04+02:002023-10-11T16:56:04+02:00Problem with Hosted Exchange 2013<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>16:56</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>14:58</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>14:51</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:www.ports.systems,2005:Incident/185831872023-09-30T03:00:40+02:002023-09-30T03:00:40+02:00Network infrastructure<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>03:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>08:15</var> CEST</small><br><strong>Scheduled</strong> - We will perform maintenance and upgrade of core infrastructure.<br />We expect shorter disturbances during this time.</p>tag:www.ports.systems,2005:Incident/186151782023-09-26T22:50:03+02:002023-09-26T22:50:03+02:00DDoS-attack against our DNS infrastructure<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>22:50</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>22:26</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:www.ports.systems,2005:Incident/185736312023-09-23T04:00:30+02:002023-09-23T04:00:30+02:00Network infrastructure<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>04:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>07:48</var> CEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>Scheduled</strong> - We will perform maintenance and upgrade of core infrastructure.<br />We except no disturbances during this time.</p>tag:www.ports.systems,2005:Incident/175805072023-09-22T04:00:00+02:002023-09-22T04:00:00+02:00Scheduled maintenance and upgrade of core infrastructure<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>04:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>00:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>12:11</var> CEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>10:43</var> CEST</small><br><strong>Scheduled</strong> - We will perform maintenance and upgrade of core infrastructure.<br />We except no disturbances during this time.</p>tag:www.ports.systems,2005:Incident/174825352023-06-06T07:28:14+02:002023-06-06T07:28:14+02:00DDoS-attack against our DNS infrastructure<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>07:28</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>23:31</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>22:14</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:www.ports.systems,2005:Incident/174191582023-05-30T20:25:17+02:002023-05-30T20:25:17+02:00DDoS-attack against our DNS infrastructure<p><small>May <var data-var='date'>30</var>, <var data-var='time'>20:25</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>12:32</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented. We are monitoring the results.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>11:54</var> CEST</small><br><strong>Identified</strong> - The attack continues. We're mitigating it to the best of our abilities.</p>tag:www.ports.systems,2005:Incident/169456632023-04-24T08:29:58+02:002023-04-24T08:29:58+02:00DDoS-attack against our DNS infrastructure<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>08:29</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>21:54</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>21:44</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented. We are monitoring the results.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>19:07</var> CEST</small><br><strong>Identified</strong> - The attack continues. We're mitigating it to the best of our abilities.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>18:52</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented. We are monitoring the results.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>18:42</var> CEST</small><br><strong>Identified</strong> - We're experiencing a DDoS-attack against our DNS infrastructure. We're mitigating it to the best of our abilities.</p>tag:www.ports.systems,2005:Incident/167881142023-04-08T10:36:42+02:002023-04-08T10:36:42+02:00DDoS-attack against our DNS infrastructure<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>10:36</var> CEST</small><br><strong>Resolved</strong> - A fix has been implemented. We are monitoring the results.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>08:22</var> CEST</small><br><strong>Identified</strong> - We're experiencing a DDoS-attack against our DNS infrastructure. We're mitigating it to the best of our abilities.</p>tag:www.ports.systems,2005:Incident/167343182023-04-03T10:33:35+02:002023-04-03T10:33:35+02:00DDoS-attack against our DNS infrastructure<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>10:33</var> CEST</small><br><strong>Resolved</strong> - DDoS-attack mitigated.<br /><br />Everything is up and running again.<br /><br />We working together with network providers to mitigate this kind of attacks earlier.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>09:49</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>09:36</var> CEST</small><br><strong>Identified</strong> - We're experiencing a DDoS-attack against our DNS infrastructure. We're mitigating it to the best of our abilities.</p>tag:www.ports.systems,2005:Incident/166613972023-03-28T10:50:52+02:002023-03-28T10:50:52+02:00DDoS-attack against our Unicast DNS infrastructure<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:50</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved as per yesterday at 4 PM CET. The DNS Unicast Network infrastructure is now operational.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>03:33</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:29</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented a couple of hours ago. We are monitoring the results and everything should be online again in a few hours. More information will be communicated.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:45</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:05</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.ports.systems,2005:Incident/166072142023-03-22T17:36:58+01:002023-03-22T17:36:58+01:00DDoS-attack against our DNS infrastructure<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:36</var> CET</small><br><strong>Resolved</strong> - DDoS-attack has stopped for now. We will monitor for any changes.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:59</var> CET</small><br><strong>Investigating</strong> - We're experiencing a DDoS-attack against our DNS infrastructure. We're mitigating it to the best of our abilities.</p>tag:www.ports.systems,2005:Incident/160405572023-03-01T09:04:18+01:002023-03-01T09:04:18+01:00DDoS-attacks DNS-servers<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:04</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:55</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:55</var> CET</small><br><strong>Update</strong> - We still investigating this issue, and have applied several fixes to mitigate the attacks on an earlier stage. We going to inform you about the status later today or early tomorrow</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>13:22</var> CET</small><br><strong>Monitoring</strong> - Our anycast networks have been attacked the last couple of days (DDoS). We have been working day any night together with out network vendors to solve this permanently.<br /><br />We going to keep inform you about status updates until this issue are mitigated and solved</p>tag:www.ports.systems,2005:Incident/131317062022-12-01T00:01:26+01:002022-12-01T00:01:26+01:00Update of our database servers<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>00:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>21:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>14:45</var> CET</small><br><strong>Scheduled</strong> - Ports.management will be unavailable on November 30, 2022 from 21:00-00:00 (CET).<br /><br />We are going to perform an update of our database servers and therefor ports.management will be unavailable from 21:00-00:00 (CET).<br /><br />For urgent updates please contact tech@portsgroup.com</p>tag:www.ports.systems,2005:Incident/127413602022-11-19T16:00:31+01:002022-11-19T16:00:32+01:00Update of our backend systems<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>16:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>11:22</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>11:16</var> CET</small><br><strong>Scheduled</strong> - Ports.management will be unavailable on November 19, 2022 from 10:00-16:00 (CET).<br /><br />We are going to perform an update of our backend systems and therefor ports.management will be unavailable from 10:00-16:00 (CET). <br /><br />For urgent updates please contact us at: tech@portsgroup.com</p>tag:www.ports.systems,2005:Incident/123241092022-10-21T00:00:38+02:002022-10-21T00:00:38+02:00Update critical network infrastructure<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>20:59</var> CEST</small><br><strong>Scheduled</strong> - On October 20, 2022 we are going to update critical network infrastructure for security reasons. This will be done between 22:00 (CET) - 00:00 (CET). <br /><br />You may notice downtime on some of our systems during this time. <br /><br />If you have any further questions please contact us at tech@portsgroup.com.</p>tag:www.ports.systems,2005:Incident/119096272022-10-12T23:22:18+02:002022-10-12T23:22:18+02:00Problems with ports.management<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>23:22</var> CEST</small><br><strong>Resolved</strong> - Problem solved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>22:06</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>21:58</var> CEST</small><br><strong>Investigating</strong> - Investigating</p>tag:www.ports.systems,2005:Incident/107419452022-09-03T02:00:24+02:002022-09-03T02:00:24+02:00Scheduled maintenance<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>09:25</var> CEST</small><br><strong>Scheduled</strong> - We will undergood network maintenance during this time. We do not expect any downtime or distruptions.<br />If you have any questions regarding this - please contact tech@portsgroup.com.</p>tag:www.ports.systems,2005:Incident/95724542022-04-16T04:00:22+02:002022-04-16T04:00:22+02:00Network Maintenance<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>04:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>22:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:49</var> CET</small><br><strong>Scheduled</strong> - We will undergo maintenance during this time.<br />In order to continously deliver our promise - we will update core components in our datacenter. We do not expect any impact on any services.<br />If you have any questions regarding this, please send us an email at tech@portsgroup.com</p>tag:www.ports.systems,2005:Incident/95367002022-03-14T13:47:52+01:002022-03-14T13:47:52+01:00Database disruptions with our shared hosting environment<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:47</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:22</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:04</var> CET</small><br><strong>Identified</strong> - We have identified the issue and have implemented a fix, we estimate that service will be fully operational within 20 minutes</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:31</var> CET</small><br><strong>Investigating</strong> - We are seeing an elevated failure rate on our shared hosting environments database-cluster. We are currecntly investigating and deploy a fix as soon as we have identified it and found a solution</p>tag:www.ports.systems,2005:Incident/94427392022-03-02T10:30:00+01:002022-03-08T14:50:45+01:00Upstream Internet Outage<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>10:30</var> CET</small><br><strong>Resolved</strong> - Our ISP had a short but major problem with routing that affected our hosting and ports.management. Our DNS service was unaffected but we are monitoring it and waiting for a more in-dept report from our provider.<br /><br />UPDATE:<br />Our upstream provider confirmed that a hardware failure combined with a poweroutage on atleast two different locations was the reason behind this outage. They successfully rerouted the traffic via other areas.</p>tag:www.ports.systems,2005:Incident/88516622022-01-29T04:00:31+01:002022-01-29T04:00:31+01:00Network Maintenance<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>04:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:06</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance in our core-network in order to continuously deliver quality services to our customers.<br />We do not expect any network disruptions.<br /><br />If you have any questions, please reach out to support@portsgroup.com.<br /><br />Thank you</p>